Marlow Privacy Policy
Who we are and who this covers
Marlow is a homework and reading helper for children, run by John Archuleta (Marlow), 2880 Bicentennial Pkwy, Ste 100 #1090, Henderson, NV 89044. Questions about privacy go to privacy@learnwithmarlow.com.
This policy covers the Marlow app for iPhone and iPad and the servers behind it. Four kinds of people use Marlow: parents, children (accounts a parent creates), tutors, and staff of partner libraries.
What we collect
| Information | Comes from | Why we collect it |
|---|---|---|
| Name, email, username and password of parents and tutors | The adult, when signing up | To create and secure the account |
| A child's display name, username, PIN, grade level, birth year and starting reading and spelling levels | The parent, when creating the child's account | To set up the child's profile and match the difficulty of practice |
| Photos of homework and the text read from them | The camera or photo picker | To read the problems and help the child work through them |
| Learning activity: problems attempted and solved, hints used, lessons finished, quiz, spelling and reading results | Use of the app | To show progress to parents and choose practice |
| Whiteboard drawings and records of tutoring sessions | A child and a tutor, during a session | To work through problems together |
| Voice clips | Recorded during a tutoring session | To send a spoken message to the other person in the session |
| Book titles and ISBNs | Typed or scanned by the user | To find books, covers and reading material |
| Help requests: a short note and the library it was sent to | A child or parent | To connect the child with a library tutor |
| Misconduct reports: a description, category, severity and an optional screenshot | The parent or child who files the report | To review the conduct of tutors |
| Subscription status, product, renewal date and App Store transaction ID | Apple | To unlock paid features. We never receive card numbers. |
The app's code includes no advertising tools, no third-party analytics and no tracking across other companies' apps or websites. We do not collect precise location, contacts or an advertising identifier.
How we use information
We use information only to run Marlow:
- Provide the features: scanning homework, step-by-step help, lessons, reading, spelling and quizzes, and tutoring sessions.
- Show parents their child's progress.
- Run subscriptions and library access.
- Keep children safe: review help requests and misconduct reports, and suspend tutors when needed.
- Fix problems and keep the service secure.
We do not sell personal information, show ads, or use children's information for advertising or tracking.
Who receives information
| Recipient | What it receives | Purpose |
|---|---|---|
| Supabase | All app data listed above, including homework photos, voice clips and report screenshots, which are kept in private storage | Hosts the database, sign-in, file storage and our server functions |
| Anthropic (Claude AI) | Homework photos and text, the child's questions and answers during a lesson, and the text of misconduct reports | Writes explanations, builds quizzes and triages report severity |
| OpenAI | Only the text the app reads aloud, such as quiz questions, spelling words and passages. No names or account details. | Creates natural-sounding read-aloud audio |
| Apple | Subscription purchases through the App Store; speech from the microphone when Read Aloud uses speech recognition | Payments, and converting speech to text on the device or Apple's servers |
| Open Library and Google Books | Book titles or ISBNs the user searches for | Book covers and details |
| Tutors and library staff | Only what is part of a session or request they take part in. Library administrators also see their library's tutor roster, help queue and reports about their tutors. | Tutoring and keeping a library's program safe |
We may also share information when the law requires it or to protect someone's safety. If Marlow is ever sold or merged, information may transfer to the new owner, who must honor this policy.
Children's privacy
Marlow is made for children, and a child cannot create an account alone. A parent creates the child's account and, by doing so, consents to the collection described in this policy. Before the account can be created, the parent must confirm in the app that they are the child's parent or legal guardian and agree to this policy.
We collect only what the child's lessons need. Children's information is never sold, never used for advertising and never made public.
A parent can:
- Review their child's information and progress in the parent dashboard.
- Ask us to correct or delete their child's information.
- Refuse any further collection and ask us to delete the child's account.
To do any of these, open your child's page in the app and use Delete [child's name]'s Account to delete the account and everything saved to it, or write to privacy@learnwithmarlow.com. If we learn we collected a child's information without a parent's consent, we will delete it.
Tutors, libraries and safety
Tutors are adults with their own accounts. A tutor can work with a child only after a parent approves the connection, or when a tutor from a partner library accepts a help request that the child or parent sent to that library. Tutor profiles, including credentials, are written by the tutor. Marlow does not verify them, and parents see them before approving a connection.
A parent or child can report a tutor's conduct. The report's text goes to an AI model that sorts it by category and severity, and a high-severity report can suspend the tutor right away while it is reviewed. Library administrators can see reports about tutors in their own library.
Voice clips and whiteboard drawings in a session are visible to the people in that session.
Permissions, retention, security and contact
Device permissions. Marlow asks for the camera to scan homework, the microphone for Read Aloud and for voice clips in tutoring sessions, and speech recognition for Read Aloud. Each can be turned off in iOS Settings; the matching feature then stops working. Marlow shows reminders from the app itself on your device and does not use remote push notifications.
Retention. We keep information while the account is active. Parents and tutors can delete their own account at any time from the Account menu on their dashboard, and a parent can delete a child's account from that child's page. When an account is deleted, its information is deleted, including homework photos and voice clips. Deleting a parent's account also deletes the child accounts that only that parent manages. Copies in routine backups may remain for a short time before they are overwritten. Deleting an account does not cancel an App Store subscription; that is managed in your Apple ID settings. Information stored only on your device is removed when you delete the app.
Security. Data travels over encrypted connections and is stored with access rules that limit each person to their own family's records. No system is perfectly secure, so we cannot promise absolute security.
Changes. If we change this policy in a way that matters, we will update the date at the top and tell parents in the app or by email before the change takes effect.
Contact. John Archuleta (Marlow), 2880 Bicentennial Pkwy, Ste 100 #1090, Henderson, NV 89044, privacy@learnwithmarlow.com.